SHIPPING AND RETURNS
All orders require one to three (1-3) business days of processing time to be selected, packed and prepared for shipping unless otherwise noted in the product description.
Shipping within Canada
Akuna Canada Inc. uses Canada Post for all shipping within Canada. A Tracking Number will be provided, once your order is shipped. Shipping may take anywhere between three (3) to eight (8) business days depending on your location, and up to thirteen (13) business days if you reside in remote or rural areas. Shipping charges plus applicable taxes will be seen at checkout and are automatically generated and subject to Canada Post.
All shipping into the U.S. and other countries in the Americas is done using Canada Post services and their international partners/ counterparts. A Tracking Number will be provided, once your order is shipped and times may vary according to your location.
Returns and Exchanges
We accept returns of unopened products up to thirty (30) calendar days after the date of purchase. A refund, or store credit – if preferred, will be provided in the full value/cost of the product plus any applicable taxes. Applicable shipping costs will not be reimbursed. Also, please note that the customer is responsible for the return of any unused and unopened product back to Akuna Canada Inc., Attn: Sales Department, 5115 Satellite Drive, Mississauga, ON L4W 5B6. After thirty (30) calendar days of purchase, restocking fees will apply at the discretion of Akuna; the product will not be accepted after sixty (60) calendar days of purchase. Exchanges can be done within sixty (60) calendar days of purchase and are subject to the above criteria.
Opened or used products or any items marked as non-refundable/final sale are not within our return or exchange guidelines. We are currently unable to accept returns from US locations. Please contact our Customer Care team to initiate your return: at 1-905-848-0428 (TOLL-FREE at 1-877-692-5862) or email us via the online web form at [email protected].
If your order is delivered and it is visibly damaged, DO NOT accept it, you have to refuse it from the carrier. The shipping provider will return it to AKUNA and your order will be replaced at no cost to you.
If you notice that the contents of the received shipment are damaged after having accepted it from the carrier, you have up to five (5) business days to report it to the AKUNA office. Keep in mind that the sooner you report damaged merchandise the sooner it will be replaced for you. Damaged merchandise can be replaced for you in two ways: AKUNA can send a new shipment out to you or credit your account in the value of the damaged merchandise. We do ask that you provide a photograph or photographs of the damaged merchandise clearly showing how many bottles were damaged and require replacement. These can be emailed to [email protected].
Lost or Incomplete Deliveries
If you only receive part of your order, we ask that you wait at least five (5) business days before contacting the respective AKUNA office. It may occur that the rest of your order will arrive later. Although AKUNA sends out your complete order at once, the shipping company/carrier may, for its own reasons, deliver it separately. If you do not receive your order within ten (10) business days of payment, please contact the respective AKUNA office. Please report any missing merchandise within thirty (30) business days of placing your order; otherwise, AKUNA will assume the order as received.
Please contact our Customer Care team for further inquiries at 1-905-848-0428 (TOLL-FREE at 1-877-692-5862) or email us via the online web form at [email protected]. We may be reached Monday to Friday 8:30 AM to 5:00 PM.