Terms and Conditions

The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site and placing an order with us, Akuna Canada Inc. (from here on only AKUNA), you are indicating your acceptance of the following terms and conditions (the “Terms and Conditions”). We reserve the right to make changes to this Site and these Terms and Conditions at any time.

Order Acceptance Policy

Payment shall be made by a credit card, debit card or PayPal. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Product Availability

We cannot guarantee product availability and products; nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise,discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, cancel your order.

Shipping and Delivery

Shipment of all products ordered via our online store is primarily done using Canada Post throughout Canada, however AKUNA reserves the right to change or use various carriers at any time. AKUNA is not responsible for any shipping problems and shall not be held liable for any “reasonable” delay beyond our advertised delivery time-frames.

AKUNA will send out the ordered merchandise as soon as the full payment is received. This will be done on the same or the next business day after your payment has been received in full. It will use the most effective method of shipment in the respective country. It is possible that you may receive the ordered merchandise in multiple deliveries. These deliveries may arrive on different days.

Product Transfer and Delivery

When you physically receive the merchandise that has been fully paid for, it automatically becomes your personal property. By physically receiving it you are also accepting full responsibility for it.

When accepting a delivery, we strongly recommend the following:

  • Receive any merchandise yourself, or only have an individual educated about the handling of the product receive it for you.
  • Do not make any arrangements for the delivery to be received by a person not educated about handling the product. AKUNA is not liable for any losses or damages that arise from such a situation.
  • When receiving the product, sign for it only once you have made sure that the package and product has not been damaged in any way.
  • Upon receipt check the merchandise to make sure that it corresponds with what you have ordered.
  • In the case of a discrepancy, please contact the AKUNA office.

Damaged Merchandise

If your order is delivered and it is visibly damaged, you have the right not to accept it. The shipping company will return it to AKUNA and your order will be replaced at no cost to you. If you notice that the contents of the received shipment are damaged after having accepted it from the carrier, you have up to five (5) business days to report it to the AKUNA office. Keep in mind that the sooner you report damaged merchandise the sooner it will be replaced for you. Damaged merchandise can be replaced for you in two ways: AKUNA can send a new shipment out to you or credit your account in the value of the damaged merchandise.

Lost or Incomplete Deliveries

If you only receive part of your order, we ask that you wait two (2) business days before contacting the respective AKUNA office. It may occur that the rest of your order will arrive later. Although AKUNA sends out your complete order at once, the shipping company/carrier may, for its own reasons, deliver it separately. If you do not receive your order within ten (10) business days of payment, please contact the respective AKUNA office. Please report any missing merchandise within fifteen (15) business days of placing your order; otherwise AKUNA will assume the order as received.


Payment of all items purchased via the online store is by credit card, debit card or PayPal. Credit cards accepted are VISA, MasterCard and American Express. All products listed in the online store are displayed in Canadian dollars (CAD). All purchases made from the online store will be charged Canadian dollars (CAD) and your payments provider is responsible for any currency conversion. Any applicable taxes are charged according to the shipping address (address of final recipient) in Canadian dollars (CAD) and will be added to the cart total at the time of purchase. Please note that AKUNA does not accept payments by cash, cheque or money order for online purchases.

Return Policy and Refund Claims

No-Questions-Asked Money Back Guarantee

AKUNA has a 10-business day 100% money back guarantee policy. This means that you will receive a full refund on your purchase if you choose to cancel it within the first 10 business days after receipt of order.

Customer Refund

If a customer chooses to return his/her purchase in the first 10 business days after receipt of order, they must present a copy of the sales receipt with the batch number to AKUNA and he/she will be reimbursed with new product.

When returning the products make sure of the following:

  • The product was stored properly and according to the company’s instructions
  • The product packing and labels have not been damaged or tampered with
  • The merchandise in excellent and resalable condition.

Please note that AKUNA will not take back any merchandise that is not in good and resalable condition.


Applicable taxes in Canada are applied to products and merchandise according to the location of the receiver or the shipping address, and in accordance with the respective tax regulations within that province.

How to Contact Us

If you have any comments or questions, please do not hesitate to contact us via telephone at 1- 905-848-0428 (TOLL FREE at 1-877-692-5862) or email us via the online web form at [email protected]